Terms and conditions

Right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us  (EMP Retourenservice, Darmer Esch 73, D-49811 Lingen, Fax: +49 (0)591-914320, E-Mail: mailbox@emp.de)of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


We offer you a voluntary 30 days right to return guarantee for any product you might order without limiting your statutory right to cancel any order or withdrawal from the contract. If you agree to the terms of the 30 day right to return we will cover the cost of return if the value of items is at least 40€. At the same time the terms and conditions of the voluntary return guarantee apply exactly the same way as your statutory rights to return  (see our revocation rights information above), but extended to 30 days.

IMPORTANT: This right of withdrawal DOES NOT apply in the following cases:
  • to sealed audio or video recordings (e.g. CDs, LPs and DVDs) or to software (e.g. games), if you have broken the seal
  • to event tickets of any kind (e.g. concerts, especially, but not limited to, tickets for theSummer Breeze Festival)
  • to the delivery of non-prefabricated items whose production involves individual selection or customisation by you, to an extent that makes them suitable only for personal and individual use
  • to the delivery of sealed items that the requirements of health and safety or hygiene make unsuitable for return if their seals have been removed (e.g. piercings and contact lenses).

Model withdrawal form

ou can cancel your order while using the following form, either by writing your own declaration of revocation or, according to our terms, with returning the goods without a comment within the revocation period.

EMP Retourenservice, Darmer Esch 73, D-49811 Lingen, Fax: +49 (0)591-914320, E-Mail: mailbox@emp.de

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)


Ordered on (*)/ received on (*) ___________________________________
Name of consumer(s)  _____________________________________
Adress of consumer(s) _____________________________________

Signature of consumer(s) (only if this form is notified on paper)

Date ______________
(*) Delete as appropiaate.

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